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01. Anticipate today the  customer expectations of tomorrow

Design or redesign of a business model

The business model is a tool that allows you to transcribe the functioning of your company and your economic model. At SWELL, we help you to define, refine and develop it.

vision
business plan

Vision, values

Vision and strategic objectives as well
as DNA values and catalysts for change

Business model canvas

Value proposition, customer segments, customer relationships, channels, activities, key resources and partners, costs and revenues

01. Anticipate today the  customer expectations of tomorrow

Design or redesign of a business model

The business model is a tool that allows you to transcribe the functioning of your company and your economic model. At SWELL, we help you to define, refine and develop it.

vision

Vision, values

Vision and strategic objectives as well
as DNA values and catalysts for change

business plan

Business model canvas

Value proposition, customer segments, customer relationships, channels, activities, key resources and partners, costs and revenues

02. Offer a seamless experience

Service Design / Optimisation of
Customer and Employee Experience

We analyse your existing customer experience by actively listening to your employees in order
to create a smooth, unforgettable experience tailored to your customers and their needs.

headphones

Customer care

Customer survey,
Voice Of Employee

conversation

Customer experience management

Measurement of customer satisfaction
and employee, monitoring of irritants

miroir

Customer/employee journey mirror

360 vision of journeys, optimisation
of associated internal services

star

E-reputation

Follow-up of your
customers’ opinion

02. Offer a seamless
experience

Service Design / Optimisation of
Customer and Employee Experience

We analyse your existing customer experience by actively listening to your employees in order
to create a smooth, unforgettable experience tailored to your customers and their needs.

headphones

Customer care

Customer survey,
Voice Of Employee

conversation

Customer experience management

Measurement of customer satisfaction
and employee, monitoring of irritants

miroir

Customer/employee journey mirror

360 vision of journeys, optimisation
of associated internal services

star

E-reputation

Follow-up of your
customers’ opinion

prototype

Naming and baseline

Definition of a brand
name and signature

marketing

Strategic marketing

Segmentation,
targeting, positioning

sketchbook

Slogan

A striking hook
for your campaigns

megaphone

Operational marketing

Product and service marketing
mix, associated action plan

03. Better target your customers, sublimate your value proposition

Marketing strategy / Operational marketing

Together, we define a marketing strategy and positioning for your company in order to target your customers in the most appropriate way.

03. Better target your customers, sublimate your value proposition

Marketing strategy / Operational marketing

Together, we define a marketing strategy and positioning for your company in order to target your customers in the most appropriate way.

prototype

Naming and baseline

Definition of a brand
name and signature

sketchbook

Slogan

A striking hook
for your campaigns

marketing

Strategic marketing

Segmentation,
targeting, positioning

megaphone

Operational marketing

Product and service marketing
mix, associated action plan

04. Ensuring the effective and sustainable
implementation of change projects

Change management

We accompany you through all phases of your projects to ensure their success both internally and externally.

04. Ensuring the
effective and sustainable implementation of change projects

Change management

We accompany you through all phases of your projects to ensure their success both internally and externally.

statistics

Impact analysis

Definition of targets, impacts (culture,
organisation, tools) and SWOTs

goal

Support plan

Strategies for mobilisation, communication and
training to reduce the complexity of change

supporting

Operational support for change

Tilting plans and hypercare, team
support, user support to ensure adoption

What we offer you

handshake

Collaborative solutions

Our team is there to listen to you, understand your assets and challenges and work with you throughout the process. Responsiveness and availability are our strengths.

computer

Tailored solutions

We assist you fully or partially, depending on your needs and from the emergence of your wildest ideas to their fulfilment!

whiteboard

Sustainable solutions

We pass on our tools and skills to you in order to ensure a sustainable and accessible use of good practices within your company.

company

Multi-sector solutions

Our experience in a wide range of sectors allows us to adapt to your business and be ready to meet all your challenges!

What we offer you

handshake

Collaborative solutions

Our team is there to listen to you, understand your assets and challenges and work with you throughout the process. Responsiveness and availability are our strengths.

computer

Tailored solutions

We assist you fully or partially, depending on your needs and from the emergence of your wildest ideas to their fulfilment!

whiteboard

Sustainable solutions

We pass on our tools and skills to you in order to ensure a sustainable and accessible use of good practices within your company.

company

Multi-sector solutions

Our experience in a wide range of sectors allows us to adapt to your business and be ready to meet all your challenges!

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