01. Anticipate today the
customer expectations of tomorrow
Design or redesign of a business model
The business model is a tool that allows you to transcribe the functioning of your company and your economic model. At SWELL, we help you to define, refine and develop it.
Vision, values
Vision and strategic objectives as well
as DNA values and catalysts for change
Business model canvas
Value proposition, customer segments, customer relationships, channels, activities, key resources and partners, costs and revenues
01. Anticipate today the
customer expectations of tomorrow
Design or redesign of a business model
The business model is a tool that allows you to transcribe the functioning of your company and your economic model. At SWELL, we help you to define, refine and develop it.
Vision, values
Vision and strategic objectives as well
as DNA values and catalysts for change
Business model canvas
Value proposition, customer segments, customer relationships, channels, activities, key resources and partners, costs and revenues
02. Offer a seamless
experience
Service Design / Optimisation of
Customer and Employee Experience
We analyse your existing customer experience by actively listening to your employees in order
to create a smooth, unforgettable experience tailored to your customers and their needs.
Customer care
Customer survey,
Voice Of Employee
Customer experience management
Measurement of customer satisfaction
and employee, monitoring of irritants
Customer/employee journey mirror
360 vision of journeys, optimisation
of associated internal services
E-reputation
Follow-up of your
customers’ opinion
02. Offer a seamless
experience
Service Design / Optimisation of
Customer and Employee Experience
We analyse your existing customer experience by actively listening to your employees in order
to create a smooth, unforgettable experience tailored to your customers and their needs.
Customer care
Customer survey,
Voice Of Employee
Customer experience management
Measurement of customer satisfaction
and employee, monitoring of irritants
Customer/employee journey mirror
360 vision of journeys, optimisation
of associated internal services
E-reputation
Follow-up of your
customers’ opinion
Naming and baseline
Definition of a brand
name and signature
Strategic marketing
Segmentation,
targeting, positioning
Slogan
A striking hook
for your campaigns
Operational marketing
Product and service marketing
mix, associated action plan
03. Better target your customers, sublimate your value proposition
Marketing strategy / Operational marketing
Together, we define a marketing strategy and positioning for your company in order to target your customers in the most appropriate way.
03. Better target your customers, sublimate your value proposition
Marketing strategy / Operational marketing
Together, we define a marketing strategy and positioning for your company in order to target your customers in the most appropriate way.
Naming and baseline
Definition of a brand
name and signature
Slogan
A striking hook
for your campaigns
Strategic marketing
Segmentation,
targeting, positioning
Operational marketing
Product and service marketing
mix, associated action plan
04. Ensuring the
effective and sustainable
implementation of change projects
Change management
We accompany you through all phases of your projects to ensure their success both internally and externally.
04. Ensuring the
effective and sustainable implementation of change projects
Change management
We accompany you through all phases of your projects to ensure their success both internally and externally.
Impact analysis
Definition of targets, impacts (culture,
organisation, tools) and SWOTs
Support plan
Strategies for mobilisation, communication and
training to reduce the complexity of change
Operational support for change
Tilting plans and hypercare, team
support, user support to ensure adoption
Our team is there to listen to you, understand your assets and challenges and work with you throughout the process. Responsiveness and availability are our strengths.
We assist you fully or partially, depending on your needs and from the emergence of your wildest ideas to their fulfilment!
We pass on our tools and skills to you in order to ensure a sustainable and accessible use of good practices within your company.
Our experience in a wide range of sectors allows us to adapt to your business and be ready to meet all your challenges!
Our team is there to listen to you, understand your assets and challenges and work with you throughout the process. Responsiveness and availability are our strengths.
We assist you fully or partially, depending on your needs and from the emergence of your wildest ideas to their fulfilment!
We pass on our tools and skills to you in order to ensure a sustainable and accessible use of good practices within your company.
Our experience in a wide range of sectors allows us to adapt to your business and be ready to meet all your challenges!